Service & Quality Expert

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Service & Quality Expert

DigiB is the digital entrepreneur of Brenntag the largest Chemical distributor in the world. Your role is setting customer service standards. Investigating and setting standards for quality. ensuring that digital processes comply with standards at both national and international level. Working with the countries operation to establish seameless service, procedures, standards, systems and procedures. You fully understand the requirements for the product or service and have a sense of responsibility towards our potential and existing customers as well as the existing competition there.

FULL-TIME · AMSTERDAM

Key responsibilities 

  • Setting customer service standards.
  • First point of contact for all service-related questions and actions.
  • Provide a first class of service towards the country organizations.
  • Quality assurance, analyse and improve standards.
  • Reviewing policies and planning how to improve quality management.
  • Making sure policies, data and procedures meet quality standards.  
  • Assessing the effectiveness of changes to processes. 


What we expect from you:

  • High: Academic level of thinking and working. (Dutch HBO level) 3 to 5 years working experience. 
  • Communication - Communicates relevant information in a clear and concise manner. Adjusts the message for an individual recipient and listen to the views of others. 
  • Analytical thinking skills – understand the matter, situation, or problem at hand by way of interpreting the data; which will then be translated into a decision, solution, conclusion, or the cause of a problem. 
  • The ability to solve issues -divide up the problem into different areas and analyse the information effectively. 
  • Recognize the root cause of possible problems and provides realistic and practical solutions to tackle them head on. 
  • Collaboration /collegiality – Contribute to a joint result, even when this does not directly benefit personal interests. 
  • Share knowledge and information and commit yourself to a joint goal. 
  • Written communication – communicate clearly, concise and unambigiously. 
  • Structure correspondence thus, capturing the reader’s attention. 
  • Adjust writing to the intended goal and intended target audience. 
  • Customer centricity – recognize needs and interests of the customer and act accordingly. 


What you can expect from us:

• Unique greenfield environment to drive change in a global business

• Open space in a vibrant start-up corporate incubator

• Lots of possibilities for professional development

• International team

• Friendly and supportive colleagues

• Competitive compensation package

• Team lunches, monthly drinks and other perks